Telehealth Informed Consent
What you consent to when you request clinical review through Cuora Health.
Asynchronous telehealth
Cuora Health supports asynchronous telehealth, which means you submit medical information, identity and contact details, photos or documents if requested, and messages for a licensed clinician to review later. This differs from an in-person visit because the clinician may not physically examine you, take vital signs in person, or observe symptoms directly. The clinician relies on the information you provide, available records, and follow-up questions to decide whether telehealth care is appropriate.
Clinical decisions
A clinician employed by Beluga Health, P.A. may approve treatment, decline to prescribe, request more information, request updated measurements or lab work, recommend a different option, or require an in-person evaluation. A prescription is issued only when the clinician determines treatment is appropriate for you. You agree to provide complete and truthful information and to update the care team if your health changes.
Risks, benefits, and alternatives
Potential benefits of telehealth include convenience, faster communication, and access to clinician review from home. Risks include incomplete information, technical failures, delays, misunderstanding written instructions, privacy risks, and the possibility that a condition requiring in-person care may not be identified through remote review. Alternatives include seeking care from your primary care clinician, an in-person specialist, an urgent care clinic, or another telehealth provider.
Technology and privacy
Telehealth depends on internet access, devices, software, and secure communications. Interruptions, incorrect contact information, device loss, email or messaging delays, or unauthorized access to your device may affect privacy or care. Cuora Health uses reasonable safeguards, but no electronic system can be guaranteed to be completely secure.
Emergencies
Telehealth through this site is not for emergencies. If you have chest pain, trouble breathing, signs of a severe allergic reaction, severe abdominal pain, thoughts of self-harm, or any emergency symptom, call 911 or seek emergency care immediately. Do not wait for a message response from Cuora Health.
Withdrawing consent
You may withdraw consent to telehealth at any time by stopping use of the service and contacting support@getcuorahealth.com. Withdrawing consent does not affect care already provided or records that must be retained. If you withdraw consent, the clinician may no longer be able to evaluate or manage your request through the platform.
How consent is recorded
Your consent is recorded when you check the required consent box, submit an assessment, create an account, place an order, or otherwise continue with telehealth review after seeing this consent. The platform may record the date, time, account, IP address, version of the consent, and related order or intake reference.
Cuora Health does not provide medical advice through this website. Prescriptions are issued only when a licensed clinician determines treatment is appropriate. Individual results vary.
Last reviewed: July 2026